Terms & Conditions

TERMS & CONDITIONS

DVV Lex – Legal Practice Management Software

Effective date: 23 July 2026

Operator: DVV Global Ltd (Company No. 15642444)

Registered office: Suite RA01, 195-197 Wood Street, London, England, E17 3NU

Contact: info@dvvlex.com

Website: dvvlex.com

 

Please read carefully. These Terms form a binding agreement between DVV Global Ltd and the person or organisation using DVV Lex. By creating an account, clicking acceptance, signing an order form or using the Service, you agree to them. If you act for an organisation, you confirm that you have authority to bind it.

1. About these Terms

DVV Lex is a cloud-based legal practice management service operated by DVV Global Ltd ("DVV Global", "we", "us" or "our"). These Terms govern access to dvvlex.com, DVV Lex applications, subscriptions, support and related services (together, the "Service").

The agreement consists of these Terms, the applicable online checkout or order form, the Privacy Policy, any Data Processing Agreement ("DPA"), and any expressly incorporated service description or policy. If they conflict, a signed order form prevails for its commercial particulars, then the DPA for personal-data processing, then these Terms, unless mandatory law requires otherwise.

2. Eligibility, business use and authority

The Service is intended primarily for law firms, advocates, legal departments and other professional or business users. You must be at least 18, legally capable of contracting, and not prohibited from using the Service under applicable law.

If you register for a company, firm or other entity, "Customer" and "you" mean that entity. You warrant that the registration and billing information is accurate and that you have authority to accept these Terms. Each Customer is responsible for its Authorised Users and their compliance.

3. Accounts and Authorised Users

Keep login credentials and authentication factors confidential and use reasonable security controls.

Create separate named accounts; do not share credentials unless a feature expressly permits delegated access.

Maintain accurate user roles and remove access promptly when a user leaves or no longer needs it.

Notify info@dvvlex.com without undue delay of suspected compromise, unauthorised access or misuse.

Remain responsible for activity under your account except to the extent caused by our breach of these Terms or applicable law.

We may require identity, business, authority or payment verification. Administrators may manage users, permissions, Customer Content and subscription settings for their Customer organisation.

4. Subscription and licence

Subject to payment and compliance with this agreement, we grant the Customer a limited, non-exclusive, non-transferable, non-sublicensable and revocable right during the subscription term for its Authorised Users to access and use the Service for the Customer's internal professional or business purposes.

Plan limits, included features, storage, users, billing period and price are those shown at checkout or in the order form. Rights not expressly granted are reserved. The Service is licensed as hosted access; no software ownership is transferred.

5. Acceptable use

You must use DVV Lex lawfully and professionally. You must not, and must not allow anyone to:

upload unlawful, infringing, malicious, deceptive or knowingly inaccurate material, or content you have no right to process;

use the Service to harass, discriminate, defraud, facilitate crime, violate sanctions or professional duties, or impersonate another person;

attempt unauthorised access, probe or bypass security, introduce malware, overload the Service, or interfere with another user's use;

reverse engineer, decompile, scrape, copy or derive source code or non-public aspects of the Service except where a legal right cannot be excluded;

resell, rent, time-share or provide the Service to third parties except under an authorised reseller or written partner agreement;

remove proprietary notices or use our name, marks or content without permission; or

use automated tools at a rate that threatens security or availability, or use Service output to train a competing model or product without written permission.

We may investigate suspected misuse and take proportionate action, including restricting content, access or integrations, while preserving evidence and complying with law.

6. Customer Content and legal-professional obligations

Customer retains ownership of Customer Content. Customer grants us and our contracted providers a worldwide, limited, non-exclusive right to host, copy, transmit, display and otherwise process Customer Content only as reasonably necessary to provide, secure, support and improve the Service, comply with documented instructions and law, and enforce this agreement.

Customer is solely responsible for the legality, accuracy, quality and necessity of Customer Content; obtaining permissions and lawful bases; providing privacy notices; respecting legal professional privilege, court restrictions and confidentiality; and configuring permissions, retention and exports. Customer must not assume DVV Lex use alone satisfies regulatory, court, bar, professional or record-keeping requirements.

We do not claim ownership of Customer Content and do not use confidential Customer Content to train general-purpose AI models unless the Customer has expressly opted in under separate, clear terms.

7. Data protection and confidentiality

Each party will comply with data-protection law applicable to its own processing. For account, billing, support, security and website data, our Privacy Policy applies. Where we process personal data within Customer Content on the Customer's behalf, the parties will enter into or be bound by an applicable DPA meeting mandatory processor-contract requirements.

Each party must protect the other's non-public business, technical and client information using at least reasonable care, use it only for the agreement, and disclose it only to personnel and providers who need it and are bound by confidentiality. This does not cover information lawfully public, already known without restriction, independently developed, or lawfully received from another source. A legally compelled disclosure is permitted; where lawful, the receiving party will give advance notice and reasonable assistance.

8. Security, backups and incident responsibilities

We will maintain technical and organisational measures reasonably designed to protect the Service and personal data against unauthorised access, loss, alteration or disclosure. No internet service is completely secure or uninterrupted. Customer must use strong authentication, least-privilege permissions, secure devices, current software, appropriate endpoint controls and its own business-continuity procedures.

Platform backups are for resilience and are not a substitute for Customer exports, archival duties or a separate backup strategy. Incident and breach cooperation concerning Customer Content will be governed by the DPA and applicable law.

9. Third-party services and integrations

The Service may interoperate with payment gateways, storage providers, messaging tools, calendars, identity services, AI features or other third-party services. Their terms and privacy practices apply to their independent activities. Customer authorises data exchange when enabling an integration and is responsible for its configuration. We are not responsible for third-party services outside our control, but this does not exclude liability that cannot lawfully be excluded.

10. Availability, maintenance and support

We aim to provide the Service with reasonable skill and care. We may perform maintenance, apply security fixes and modify features. Unless a signed service-level agreement states otherwise, the Service is provided without a guaranteed uptime or response time. We will use reasonable efforts to give notice of material planned disruption where practicable.

Support scope and channels depend on the purchased plan. Customer must provide reasonable diagnostic information and cooperate in resolving issues. We may decline requests outside the plan or involving unsupported systems.

11. Fees, taxes and renewal

Fees, billing intervals and included usage are shown at checkout or in the order form. Fees are payable in the stated currency, exclusive of taxes unless stated otherwise. Customer is responsible for applicable VAT, sales, withholding and similar taxes, other than taxes on our net income.

If recurring billing is selected, Customer authorises us and our payment provider to charge the chosen method on each renewal date until cancelled. Unless the order states otherwise, subscriptions renew for a period equal to the previous billing period. Cancellation stops future renewal but does not retrospectively cancel the current paid term. We will give any renewal or price-change notice required by law or the order.

Overdue sums may accrue interest and lawful recovery costs. We may retry payment, restrict features or suspend access after appropriate notice, except where urgent fraud or security concerns justify immediate action.

12. Trials, promotions and plan changes

Trials and promotions may have separate eligibility, duration and feature limits and may be withdrawn where permitted by law. Unless checkout clearly states automatic conversion and captures valid authorisation, a trial does not become paid automatically. Upgrades may take effect immediately with a prorated charge; downgrades normally take effect at renewal and may reduce features, users or storage.

13. Refunds and cancellation

Except where required by law or expressly promised in an order form, subscription fees are non-refundable once the plan has been purchased and access activated. We do not normally refund for non-use, partial use, unused users or features, failure to cancel before renewal, or a voluntary downgrade.

This clause does not limit any mandatory right to cancellation, refund, repair, repeat performance or price reduction where the Service is faulty, misdescribed, unavailable because of our breach, or supplied without reasonable care and skill. If a statutory cooling-off right applies and the user expressly requests immediate performance, the user may lose that right after full performance or may owe a proportionate amount for service supplied, as applicable by law.

14. Payments, stolen cards and fraud

You may use only a payment method you are legally authorised to use. Use of a stolen, misappropriated, unauthorised or fraudulently obtained card, account or credential is strictly prohibited.

Where we or a payment partner reasonably suspect fraud, unauthorised use or chargeback abuse, we may decline, delay or reverse a transaction; withhold activation; suspend or terminate affected access; request verification; preserve relevant records; and share information with payment providers, banks, card schemes, regulators or law enforcement where lawful. We may recover lawful chargeback fees, investigation costs and losses from the responsible person or organisation.

DVV Global Ltd is not responsible for a purchaser's unauthorised or criminal use of another person's payment method, except to the extent that loss results from our own breach of law, negligence or liability that cannot lawfully be excluded. A genuine cardholder should contact the card issuer immediately and may notify info@dvvlex.com.

15. Intellectual property and feedback

DVV Global and its licensors own all rights in the Service, software, design, documentation, databases, branding and improvements, excluding Customer Content. No licence to use DVV Lex or DVV Global marks is granted except as necessary to use the Service.

If you provide suggestions or feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free licence to use it without identifying you or disclosing Customer Content. This does not transfer ownership of your pre-existing materials.

16. Suspension and termination

Customer may cancel renewal through the available account process or by contacting us, subject to the order. Either party may terminate for a material breach not remedied within 14 days after written notice, or immediately if the breach cannot be remedied, the other party becomes insolvent, or continued performance would be unlawful.

We may suspend access immediately where reasonably necessary to address a security threat, fraud, unlawful use, material risk to the Service or others, or a lawful authority's requirement. Where practicable, we will notify Customer, limit the suspension and restore access after the cause is resolved.

17. Effect of termination and data export

On expiry or termination, the licence ends and fees already due remain payable. Customer should export required Customer Content before termination. Subject to the order, DPA, technical capability and law, we may provide a limited post-termination export period and then delete or anonymise Customer Content from active systems; residual encrypted backups may remain until overwritten under normal cycles.

Clauses intended by nature to continue survive, including payment obligations, confidentiality, intellectual property, liability, disputes and applicable data-retention duties. We may retain records needed for tax, security, fraud prevention, legal claims or legal obligations.

18. Warranties and disclaimers

Each party warrants it has authority to enter this agreement. We warrant that we will provide the Service with reasonable skill and care and substantially in accordance with applicable documentation. Customer's remedy for a breach of this warranty is, at our option, reasonable re-performance, correction, service credit or refund of the affected prepaid amount, subject to mandatory rights.

DVV Lex is an administrative technology tool, not a law firm, lawyer, regulated legal adviser or substitute for professional judgment. It does not provide legal, tax, regulatory or accounting advice, guarantee case outcomes, filing deadlines, court acceptance or legal compliance, and should not be used as the sole system for critical deadlines without independent checking.

To the fullest extent permitted by law, implied warranties are excluded. We do not warrant that the Service will be uninterrupted, error-free or compatible with every system, or that user-entered or third-party information is accurate.

19. Liability

Nothing in this agreement excludes or limits liability for fraud or fraudulent misrepresentation; death or personal injury caused by negligence; breach of a liability that cannot lawfully be excluded; or any other liability that applicable law prohibits a party from limiting.

Subject to the paragraph above, neither party is liable for indirect or consequential loss, or loss of profit, revenue, anticipated savings, goodwill or business opportunity. This exclusion does not apply where such loss is the direct and reasonably foreseeable result of a breach and cannot lawfully be excluded.

Subject to the first paragraph of this section, each party's aggregate liability arising from the Service and agreement during any rolling 12-month period will not exceed the fees paid or payable by Customer for the Service during that period. The cap does not apply to Customer's payment obligations, infringement or misuse of the other party's intellectual property, breach of confidentiality, or liability under an indemnity to the extent excluding it would be unreasonable or unlawful. Any higher negotiated cap must be in a signed order form.

20. Customer indemnity

For business Customers only, Customer will defend and indemnify DVV Global against third-party claims, damages and reasonable costs arising from Customer Content or Customer's unlawful use of the Service, but only to the extent caused by Customer's breach of this agreement, infringement of third-party rights or violation of law. We must give prompt notice, allow Customer reasonable control of the defence, and provide reasonable cooperation. Customer may not settle a claim admitting our fault or imposing non-monetary obligations on us without consent. This clause does not apply to consumers and is subject to applicable reasonableness requirements.

21. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, such as major internet or utility failure, natural disaster, war, civil disorder, epidemic, labour disruption, government action or third-party infrastructure failure, provided it takes reasonable steps to mitigate. This does not excuse payment already due. If a material event continues for more than 60 days, either party may terminate the affected Service on notice.

22. Changes to the Service or Terms

We may update the Service and these Terms for legal, security, technical or business reasons. We will post the revised Terms with an updated effective date and give reasonable advance notice of material changes where practicable or required. A materially adverse change will not apply retrospectively. If Customer reasonably objects, its remedy is to stop renewal or, where a material change takes effect during a committed prepaid term, terminate the affected Service and request a proportionate refund for the unused period unless the change is legally required or necessary to prevent harm.

23. Notices and communications

Operational notices may be sent through the Service or to the account email. Legal notices to DVV Global must be sent to info@dvvlex.com and by post to the registered office above. Customer must keep contact details current. A notice is treated as received when delivered through the Service, on successful email transmission without an error response, or according to tracked postal delivery, subject to mandatory law.

24. Governing law and disputes

This agreement and non-contractual disputes are governed by the laws of England and Wales. For business Customers, the courts of England and Wales have exclusive jurisdiction unless a signed order states otherwise. The parties should first try in good faith to resolve a dispute through authorised representatives.

If you are a consumer, this clause does not remove mandatory rights or prevent you from bringing proceedings in a court available under applicable consumer law. Nothing limits a party's right to seek urgent injunctive relief or use a legally available regulator, complaint body or payment-card remedy.

25. General

Entire agreement: This agreement replaces prior discussions about the Service, but does not exclude liability for fraud and does not override statements that law makes binding.

Assignment: Customer may not assign the agreement without written consent, not to be unreasonably withheld for a bona fide business reorganisation. We may assign it to an affiliate or successor that can perform the obligations, subject to mandatory rights.

Subcontracting: We may use subcontractors and remain responsible for our contractual obligations. Personal-data subprocessors are governed by the DPA.

No partnership: The agreement does not create employment, agency, partnership, fiduciary relationship or joint venture.

Waiver and severability: Delay in enforcing a right is not a waiver. If a provision is invalid, it is modified to the minimum necessary or severed, and the remainder continues.

Third-party rights: Unless expressly stated, no person other than the parties may enforce the agreement under the Contracts (Rights of Third Parties) Act 1999.

Language: English controls if a translation conflicts, except where local law requires otherwise.

26. Consumer addendum

DVV Lex is primarily a business service. If, despite that, you contract as a consumer, all mandatory consumer protections apply. Before ordering, you should receive the main characteristics, total price, subscription and cancellation information, business identity and contact details, and confirmation in a durable medium. Where a 14-day cancellation right applies to a distance contract, any request for immediate service must be explicit and accompanied by the legally required acknowledgement. We will not rely on any provision that is unfair or that attempts to remove non-excludable statutory remedies.

27. Contact

Company: DVV Global Ltd, company number 15642444.

Registered office: Suite RA01, 195-197 Wood Street, London, England, E17 3NU.

Email: info@dvvlex.com.

Service: DVV Lex, available through dvvlex.com.